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Prixcar Services Car Transport

FAQ Section

How long will it take to transport my vehicle?

Transport times can vary depending on distances, specific transport legs, any special requirements you may have and sometimes events that are outside of our control.

Our standard transit days are available when you request a quote. You can also discuss these with a PrixCar Customer Relations Officer by calling 1300 660 616.

Do I need to be present during pickup and delivery of the vehicle?

Generally yes. You or someone you entrust should be present at both pickup and delivery of your vehicle.

During pick-up and delivery, a vehicle inspection is carried out and signed and the keys handed over to our driver.

Do you transport non-running or damaged vehicles?

We generally do not transport non-running or damaged vehicles.

If you have any transport-related questions about your specific vehicle, please call one of our Customer Relations Officers on 1300 660 616 to discuss further.

Can I leave personal belongings in my vehicle during transport?

Generally, personal items cannot be left in the vehicle due to safety and warranty reasons.

We seek to be a responsible member of the community and as such places great importance on:

  1. Regulatory responsibilities

    PrixCar Transport’s trailers are planned and loaded according to the weight and dimensions of the vehicles being transported as required by the relevant State and Federal Guidelines.

  2. OH&S

    PrixCar Transport seeks to provide a safe workplace for its employees and goods coming loose from vehicles can possibly result in injury or damage.

  3. Community Responsibility

    PrixCar Transport endeavours at all times to be a responsible member of the community and whilst using our national roadways we operate to minimise risk of injury or damage to other road users – goods coming loose from vehicles can result in injury and damage.

  4. Quarantine

    All vehicles travelling into WA and Tasmania are subject to quarantine inspection. Any goods left in a vehicle are subject to inspection which causes possible delays and additional charge to our customers.

What warranties do you provide?

As a part of our service offering to you, we warrant that your vehicle will be delivered to you in the same condition as it was accepted by us – subject to the conditions in Clause 9 of the Vehicle Transport Terms & Conditions.

Please ensure that you read and are familiar with our Vehicle Transport Terms & Conditions.

How do we agree on the condition of my vehicle at collection?

As part of your contract with PrixCar Transport, you will be asked to sign the Transport Contract and Vehicle Condition Report.

A PrixCar Transport representative will survey your vehicle and note its condition on a vehicle diagram on the contract.

You will then be asked to review and sign the contract agreeing to the condition of your vehicle as noted and that you have read and understand our Vehicle Transport Terms & Conditions.

I’d like to pick up my car. Where can I pick it up from?

All of our depot locations can be viewed online

Does PrixCar Transport also move furniture?

No. Our core business and expertise is vehicle transportation.

We partner with many commercial furniture removal companies who can arrange a complete package for you including vehicle transport. If you’d like details of our preferred partners, please contact one of our Customer Relations Officers on 1300 660 616.

Can I have my vehicle transported in an enclosed car carrier?


Your vehicle can be transported in an enclosed carrier and we can arrange this specifically to suit your requirements.

Contact one of our Customer Relations Officer on 1300 660 616 and they will be happy to discuss this with you.

Who actually moves my vehicle?

Your vehicle transport is handled directly by PrixCar.

Unlike online brokers who’ll outsource to other companies, your vehicles are transported directly by our people – who are among the most experienced in the car transport industry.

We have our own fleet of equipment and are also part of the largest national vehicle transport network in Australia.

This means, with PrixCar Transport, you can be confident that you are dealing directly with the company that is moving your vehicle.

How Safe & Secure will my vehicle be?

The quality of our experienced team is your vehicle’s greatest protection.

All vehicles travel under PrixCar Transport Vehicle Service Conditions and are protected by our Quality Assurance Program.

You can view our Vehicle Service Conditions online or request a copy by phoning 1300 660 616.

PrixCar’s Quality Assurance Program

PrixCar Transport values service as key to its growth and success in providing logistics services to meet the many varied requirements of our customers.

Continuous improvement is a driving factor in our business. Certification to ISO Quality Standard 9001:2015 is regarded as an operating minimum.

The ISO Quality Standard

This Quality Assured symbol, which appears on our documents and materials, recognises and commits PrixCar to the delivery of the highest standards in quality service.

As well as a process discipline for our team, importantly it assures our customers that we value service excellence.

If at any time you wish to provide feedback on your experience with our services, we would welcome it as we continue to strive for Excellence at Every Turn.

Road Tolls & Tollways

Trucks and carries travel on highways just like ordinary vehicles and it is not unusual for some of these to be tollways.

It is possible that your vehicle may pass through a toll charge point while it is in our care.

Although most unlikely, if you happen to receive advice that your car has passed through a toll charge point while it is in our care – please contact us on 1300 660 616 immediately.

PrixCar Services

PrixCar is Australia’s premier automotive logistics services company specialising in Vehicle Transportation, Vehicle Processing Services, Fleet Services and Dealer Services. We take the time to deliver superior results with every service.