Preparing Your Vehicle for Transport

When preparing your vehicle for transport, you need to be aware that strict guidelines are enforced and we want to make sure that the impact on our customers is minimal.

The information provided below will be of assistance to you in preparing for your vehicle for transport.

Booking Paperwork

  • Please check your booking confirmation paperwork to ensure that all details are correct. Please contact us if they are not.
  • The estimated delivery date provided on your booking confirmation has been calculated in business days – (weekends and public holidays are excluded) and while every effort will be made to meet the estimated delivery date, sometimes conditions beyond our control impact on transport timing. In instances such as these we will contact you to advise you.

How it Works

Door-to-Door Service

  • The day prior to your scheduled vehicle collection, our planning team will contact you to arrange a 4 hour window to collect your vehicle. Please make sure that you are available within this window. If you will not be available please appoint an agent (another person) to hand your vehicle to us.
  • On Collection Day, our driver will collect your vehicle and will complete the Transport Contract and Vehicle Condition Report with you. You (or your agent) will be required to sign this document.
  • The day prior to your scheduled delivery, our planning team will contact you to arrange a 4 hour window in which to deliver your vehicle to you.
  • On Delivery Day, please make sure that you are available within the delivery window you have agreed to with our planning team. If for any reason you cannot be available, please appoint an agent to take delivery of your vehicle and sign the Transport Contract and Vehicle Condition Report.

NOTE: Some towns and cities have restrictions for access by large vehicles, and/or have streets that restricted access. If you’ve requested uplift from or delivery to such a location, PrixCar will discuss alternative arrangements with you for collection or delivery.

Depot-to-Depot Service

  • On Drop-off Day, you will hand over your vehicle to a PrixCar Customer Service Officer at one of our nominated Depots.
  • We will complete the Transport Contract and Vehicle Condition Report with you. If you are not able to deliver the vehicle to us personally, you are required to appoint an agent to do this for you. You (or your agent) will then be required to sign this document.
  • When your vehicle arrives into our Depot, you will be contacted by a PrixCar Customer Service Officer to let you know that your vehicle has arrived and is available for collection.
  • On Collection Day, please ensure you have your proof of identity (ie driver’s licence). We will then hand the vehicle to you and you will be required to complete the Transport Contract and Vehicle Condition Report by inspecting your vehicle and you (or your agent) will sign for receipt.

Combination Service (Door* to Depot / Depot to Door*)

These services are also available and work in exactly the same way as outlined above.

*Where access and service is available.

Vehicle Checklist for Transport

General

  • The vehicle is safe to transport and fully drivable for loading and unloading. It has working foot and handbrakes, fitted seats, all glass intact and working operational windows. The body of the vehicle is in good condition and has 4 fully inflated tyres.
  • You have advised PrixCar if your vehicle has been fitted with an Alcohol Interlocking Device, and will provide PrixCar with a MINIMUM of 20 new mouthpieces for vehicle transport.
  • The vehicle is completely empty. All personal and loose items and/or parts have been removed from your vehicle, check compartments such as glove box, console, CD stacker, boot etc.
  • One fitted spare tyre, factory tools and fitted baby seats are permitted, as are disabled assistance items providing they are securely fastened.
  • Your vehicle has 15cm ground clearance.
  • The fuel tank is approximately 1⁄4 full – to allow for loading and unloading.
  • Any non-factory fitted alarm system is to be disabled or deactivated, or you are to provide written instructions for the alarm system and the necessary keys for its use.
  • The aerial is operational and any non-retracting/non-retractable aerial has been removed.
  • Any modifications to the vehicle have been notified to PrixCar ie: roof racks, bull bar, running boards, if the vehicle has been lowered, spoilers fitted, height pack fitted etc. (We need to know for loading that the factory dimensions of the vehicle have not altered with the additions that you have had done to your vehicle.)

4WD

  • Emergency beacon lights or large two-way-type aerials that are fitted, have been removed or lowered for transit.
  • Spare fuel containers or domestic type LPG gas bottles have been removed.
  • Any tool-box is empty and accessible for Quarantine inspection purposes. Canopies with canvas covers /
    fixtures are in a good condition and safe to transport, and will not tear or split in transit.

Motorbike

  • Remove all personal, loose items and any dangerous goods from the bike. If the bike has side-saddles or panniers, ensure they are clean, empty and ready for inspection.
  • Wide mirrors should be folded back, lowered or removed.
  • The steering should be unlocked, however you will retain your keys – we do not require them for transport.
  • Disable any alarm system or provide us with written operating instructions.

Trailer

  • Your trailer must be attached to an accompanying vehicle for transport.
  • You have provided accurate dimensions of your trailer / camper trailer – including any modifications (ie. cages or bars fitted). All cages and bars must be fitted securely to the trailer.
  • The trailer is structurally sound and fit for transport and you have checked for rust and wear – particularly to areas such as the axle and frame.
  • The tyres are inflated.
  • The spare wheel (if applicable) is attached and secure in housing.
  • The tool box (if applicable) is permanently fitted to the trailer and is empty and unlocked.
  • All padlocks have been removed, and all lockable areas are open for AQIS inspection where required.
  • Camper trailers have gas bottles removed, and all liquids’ containers are empty. And all non-factory fitted items removed.

Quarantine

If you’re transporting your vehicle to and from Western Australia, it will be required to undergo a quarantine inspection.

  • Check the following areas for Quarantine Risk Material (QRM). This includes items such as: plants, flowers, seeds, hay, soil,honey, insects, nuts, food scraps, fruit or vegetable packaging.
    • Seat Covers
    • Carpet / Mats
    • Boot and Spare Tyre
    • Engine – (engine oil and grease is not a quarantine risk)
    • Grill
    • Radiator core
    • Recess under wiper wells
    • Wheel Arches, Mud Flaps and Tyre Rims (particularly rear side)
    • Axels & Diffs
    • Spare tyres on 4WD’s (suspended underneath) Note: these are high risk areas  Water tanks
    • Steps & Running boards
    • Chassis rails and channels
    • Toolboxes and mounts

If your vehicle is quarantined you will be required to pay:

  • to have your vehicle cleaned to a satisfactory standard for entry into WA and,
  • a $100.00 fee for re-inspection by a QWA officer before your vehicle can be released to you.

PrixCar Vehicle Service Conditions

IMPORTANT: Please read and ensure that you fully understand PrixCar’s Vehicle Service Conditions in particular Clause 8. Our Warranty and Clause 9. Limitations and Exclusions on our Liability to you.

More Information

If you require more information, please contact us on 1300 660 616.